• Location: Daphne, Alabama
• Type: Direct Hire
• Job #916
• Salary: $75,000.00

Software Support Technician 

FirstFour Staffing is a trusted source for clients in need of IT Professionals for critical roles within their organizations.

We are currently assisting a client on the Eastern Shore with their need for a Software Support Technician to produce software solutions to improve overall workflow for the company.

This position will provide coding solutions, develop database reports, and integrate software components and third-party programs for the company. In addition, the role will develop procedures and functions for implementation utilizing T-SQL.

Required Experience/Education includes:

• T-SQL, including reporting services
• Microsoft Dynamics GP
• WennSoft (job costing),
• Crystal Reports
• Visual Basic
• BS Computer Science preferred

• Location: Mobile, Alabama
• Type: Direct Hire
• Job #868
• Salary: $80,000.00

FirstFour Staffing is assisting a client with their need for an Workday Analyst to provide advanced operational knowledge and execute strategical initiatives across the Workday platform.

The Workday Analyst is responsible for developing solutions to various time-sensitive, business-critical issues. This role will drive product improvement by working cross-functionally with business areas and functional teams to analyze data, define functional and technical requirements diagnose errors, resolve issues, and correct data. The position focuses on development and implementation user settings, business processes, security settings, custom reports, dashboards and calculated fields, as well as data uploads via EIBs across various processes.

Minimum qualifications include Bachelors degree in a related field or Workday Certification and a minimum of 3 years experience in the Enterprise Software industry, specifically with Workday business processes and security configuration.

This direct hire opportunity provides competitive pay, excellent benefits and growth potential.

• Location: Mobile, Alabama
• Type: Direct Hire
• Job #867
• Salary: $67,000.00

Our client, a prominent shipyard in the Mobile area, is looking for a Systems Administrator II to join their team.

AUTHORITIES / RESPONSIBILITIES:
The position of Systems Administrator II will be responsible for supporting the IT Operations Support Team with maintaining Wintel Server infrastructure and related systems while upholding high levels of customer service and communication. The primary duties for this position are focused on systems management which includes network, file and print services, virtualization, hardware and software support, managing Directory Services, patch management, system backups, monitoring and inventory. Additionally, this position will interface with the helpdesk ticketing system, IT support entities and the end-user as to resolve incidents. 

• Troubleshoots system hardware/software problems 
• Implement and troubleshoot Enterprise class solutions 
• Manage Active Directory, user accounts, passwords, mailboxes, database, file level permissions, management of Group Policy and Organizational Units 
• Maintains documentation o f inventory for servers, hardware and software 
• Participates in the on-call rotating schedule to ensure 24X7 support 
• Participates in the IT Change Management and Asset Management processes
• Interacts effectively with others and clearly communicates verbally and in writing 
• Provides end-user support via telephone, email and face-to-face
• Performs account creation in Exchange SQL and Active Directory servers 
• Participates in compliance activities that include audit log collection, analysis and reporting 
• Performs system monitoring to ensure the integrity and availability of all IT server resources, reviewing system and application logs 
• Performs daily backup operations that include ensuring backups are successfully accomplished and the proper disposition of media 
• Add and configure new services and hardware as required in support of break-fix activities or system projects 
• Performs after hours’ system support during scheduled and unscheduled outages and standard monthly patching requirements 

QUALIFICATIONS / KNOWLEDGE / EXPERIENCE: 

• Bachelor degree or 3+ years of experience working in a server support environment 
• 2+ years of experience in a Systems Administrator role 
• Knowledge of IT concepts, best practices, and procedures 
• Self-motivated individual with the ability to work individually or in a team environment 
• Proficiency with Word, Excel, Access, Visio, PowerPoint, and PDF software 
• Experience with Microsoft Windows 2003/2008 Server Operating Systems to include Active Directory
• Experience with VMWare server virtualization 
• Experience with Citrix XenApp
• Experience with System Center Configuration Manager (SeeM)
• Experience with server backup and recovery tools 
• Experience with Microsoft Exchange 2007 or higher
• Experience with Microsoft Windows XP or higher
• Experience with Microsoft SQL Server 2005 or higher 
• Experience working in a team environment
• Excellent communication and interpersonal skills 
• Ability to understand and comply with relevant department and/or corporate policies, procedures and guidelines as they pertain to company data and technology services 
• Experience with system monitoring and using performance analysis tools 
• Experience with performance tuning, hardware upgrades, and resource optimization as well as configuration of CPU, memory, and disk partitions as required 
• Ability to assist with developing and participating in disaster recovery exercises 
• 3+ years of experience in Help Desk Support or PC maintenance role preferred 
• Experience with Mobile Device Management (MOM) platforms preferred 
• Knowledge and understanding of ITIL concepts such as Service Desk, Incident 
• Management and Change Management experience preferred 

• Location: Mobile, Alabama
• Type: Direct Hire
• Job #866
• Salary: $57,000.00

Our client, a prominent shipyard in the Mobile area, is looking for a Business System Analyst II to join their team.

SUMMARY: The Business System Analyst II will apply developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives; Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Continue to develop operational knowledge regarding the company's Business Core Systems.

DUTIES/RESPONSIBILITIES: 

• Facilitates requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements
• Applies thorough understanding of business processes and user needs to formulate and define system scope and objectives
• Analyzes business operations and processes to identify opportunities for process improvement, management control of work, or automation
• Generates process and solution options and reviews with appropriate stakeholders
• Can readily re-apply business insights to devise new technical or non-technical solutions to business issues 
• Creates workflow diagrams to document current business environment
• Analyzes process and data flows, identifying potential redundancies, overlaps in accountability, key decision points 
• On smaller size projects, tracks progress of projects to ensure alignment to requirements; manages any deviations from requirements to ensure resolution. On larger size projects, contributes to tracking and management of requirements with Project Manager
• Takes calls from business users and resolves most support issues independently on how to use a stakeholder-specific system/application within their area of expertise and/or escalates as appropriate 
• Reviews test plans for completeness and accuracy
• Provides direct support to clients on how to optimally apply installed solutions, answering client questions and training new users
• Function as a resource on the use and operation of current systems within the stakeholder area(s) supported

QUALIFICATIONS / KNOWLEDGE / EXPERIENCE: 

• Bachelor’s degree in Management Information Systems, Computer Science, Business, Finance, or, Management related discipline required
• Three (3) + years’ related analyst work experience or, a combination of Associates degree plus two years related analyst work experience may be considered in lieu of a Bachelor degree 
• Experience working with SQL, or, similar database, supporting data integration required
• Excellent demonstrated analytical and problem solving skills in a fast-paced environment required
• Demonstrated ability to analyze, interpret and translate metric performance into business insight and recommendations required
• Demonstrated understanding of business value drivers and aligning teams to achieve business objectives required
• Demonstrated ability to use tools such data driven charts and graphs to understand and drive performance, and create key performance indicators (KPI) and metrics required
• Intermediate level software skills: Microsoft Word, Excel, PowerPoint, and Visio required
• Strong communication skills, both written and verbal required
• Demonstrated knowledge of Shipbuilding Solutions systems and processes preferred

• Location: Mobile, Alabama
• Type: Direct Hire
• Job #865
• Salary: $150,000.00

Our client, a prominent shipyard in the Mobile area, is looking for a Senior Director of Business Integration.  

SUPERVISES:
Business Integration, Information Technology and Information Technology Security teams

RESPONSIBILITIES:

• Responsible for the overall direction, coordination and evaluation of all IT teams, including IT security, development, infrastructure, business intelligence, technical business analytics and systems support
• Responsible for IT contingency planning, business continuity management and disaster recovery efforts Provides leadership to the organization for the integration of business processes throughout the company to enable business strategies by the use of technology and business process integration techniques
• Provides a framework for identifying vulnerabilities, the need for upgrades and opportunities for improvement within the technology infrastructure and processes of the organization
• Develops and implements a technology strategy to enable the long range business strategy of the organization
• Assists Senior Leadership in the development and implementation of an organizational business process strategy that will enable the growth and flexibility necessary for the achievement of the company’s long term business strategy
• Sources and develops the technology resources necessary to accomplish the technology strategy of the organization
• Develops and implements a service level strategy with all areas of the company to provide the technology “up-time” and service “response times” required by the business
• Ensuring processes maintain required service levels and improve the capabilities of the Company to absorb and implement change
• Develops metrics for the performance of the technology service levels and reports on these metrics
• Builds and maintains a process to facilitate the development of business requirements and the integration tasks necessary to successfully meet these requirements
• Develops frameworks for evolving business processes to ensure proper alignment and integration throughout the organization
• Maintains a business process/integration inventory with metrics to facilitate an understanding of the strengths, weaknesses, opportunities and risks
• Reviews and approves IT related investments for the organization and ensures alignment with company objectives/goals – includes annual budgeting and long range capital forecasting
• Develops, critically reviews, and documents policies and procedures related to area of responsibility and ensures implementation of these policies and procedures, while ensuring compliance with applicable regulations
• Maintains compliance with Company policies and procedures
• Acts as a Compliance Champion for the organization and works to promote a culture of compliance throughout the organization
• Supports business unit Tier 1 Compliance Lead in responsibilities, as required

QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:

• Requires at least a bachelor’s in Computer Science or related field and ten (10) years of in-depth experience covering manufacturing and/or government contracting
• Proof of continued education within the IT environment, preferred
• Possession of a Master’s degree preferred
• Ten (10) years or more of technology leadership experience required along with the ability to multitask, delegate and work quickly under pressure
• Strong Government contracting experience preferred
• Ten (10) years’ or more experience with IT governance, Enterprise Resource Planning (ERP), COSO, COBIT, other technology standards and best practices
• Strong aptitude for problem solving and analytical skills. Ability to analyze issues and suggest solutions; ability to collect, organize, and analyze data for various projects
• Strong aptitude for presenting a concept’s full life cycle and providing recommendations to Executive Leadership
• Must work with a sense of urgency and have the ability to handle confidential information in a professional manner
• Ability to work collaboratively with multiple teams/organizations with attention to detail and strong organizational skills
• Flexible and has the capability to deliver results in a fast paced, and high volume environment
• Strong leadership skills and the ability to train, coach, and mentor
• Demonstrated experience analyzing results, preparing results for presentation and then presenting the results to executive levels of management and/or government representatives required
• Decisive and action-oriented
• Capable of making a decision and executing it
• Strong written and verbal communication skills
• Ability to work a flexible schedule

*Position requires a Security Clearance (or ability to obtain one)