Our client, a prominent shipyard in the Mobile area, is looking for a Systems Administrator II to join their team.
AUTHORITIES / RESPONSIBILITIES:
The position of Systems Administrator II will be responsible for supporting the IT Operations Support Team with maintaining Wintel Server infrastructure and related systems while upholding high levels of customer service and communication. The primary duties for this position are focused on systems management which includes network, file and print services, virtualization, hardware and software support, managing Directory Services, patch management, system backups, monitoring and inventory. Additionally, this position will interface with the helpdesk ticketing system, IT support entities and the end-user as to resolve incidents.
- Troubleshoots system hardware/software problems
- Implement and troubleshoot Enterprise class solutions
- Manage Active Directory, user accounts, passwords, mailboxes, database, file level permissions, management of Group Policy and Organizational Units
- Maintains documentation o f inventory for servers, hardware and software
- Participates in the on-call rotating schedule to ensure 24X7 support
- Participates in the IT Change Management and Asset Management processes
- Interacts effectively with others and clearly communicates verbally and in writing
- Provides end-user support via telephone, email and face-to-face
- Performs account creation in Exchange SQL and Active Directory servers
- Participates in compliance activities that include audit log collection, analysis and reporting
- Performs system monitoring to ensure the integrity and availability of all IT server resources, reviewing system and application logs
- Performs daily backup operations that include ensuring backups are successfully accomplished and the proper disposition of media
- Add and configure new services and hardware as required in support of break-fix activities or system projects
- Performs after hours’ system support during scheduled and unscheduled outages and standard monthly patching requirements
QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:
- Bachelor degree or 3+ years of experience working in a server support environment
- 2+ years of experience in a Systems Administrator role
- Knowledge of IT concepts, best practices, and procedures
- Self-motivated individual with the ability to work individually or in a team environment
- Proficiency with Word, Excel, Access, Visio, PowerPoint, and PDF software
- Experience with Microsoft Windows 2003/2008 Server Operating Systems to include Active Directory
- Experience with VMWare server virtualization
- Experience with Citrix XenApp
- Experience with System Center Configuration Manager (SeeM)
- Experience with server backup and recovery tools
- Experience with Microsoft Exchange 2007 or higher
- Experience with Microsoft Windows XP or higher
- Experience with Microsoft SQL Server 2005 or higher
- Experience working in a team environment
- Excellent communication and interpersonal skills
- Ability to understand and comply with relevant department and/or corporate policies, procedures and guidelines as they pertain to company data and technology services
- Experience with system monitoring and using performance analysis tools
- Experience with performance tuning, hardware upgrades, and resource optimization as well as configuration of CPU, memory, and disk partitions as required
- Ability to assist with developing and participating in disaster recovery exercises
- 3+ years of experience in Help Desk Support or PC maintenance role preferred
- Experience with Mobile Device Management (MOM) platforms preferred
- Knowledge and understanding of ITIL concepts such as Service Desk, Incident
- Management and Change Management experience preferred