FirstFour Staffing is seeking an entry-level IT Help Desk Technician for a reputable company in Mobile, AL. You will provide support across the organization from the corporate office. *This is an excellent opportunity for someone who is trying to establish a career in IT
Responsibilities:
- Respond to all helpdesk tickets
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Install hardware and assist users with problems
- Recommend hardware and software improvements
- Track customer issues and resolutions
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Knowledge of Windows and Office 365 is required
- Experience working in a helpdesk ticketing system is highly preferred
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Some travel is required and occasional after hours/weekend on call availability is required