• Location: Mobile, Alabama
  • Type: Direct Hire
  • Job #792
  • Salary: $37,000.00

FirstFour Staffing is seeking an entry-level IT Help Desk Technician for a reputable company in Mobile, AL. You will provide support across the organization from the corporate office. *This is an excellent opportunity for someone who is trying to establish a career in IT


  • Respond to all helpdesk tickets
  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Install hardware and assist users with problems
  • Recommend hardware and software improvements
  • Track customer issues and resolutions


  • Previous experience in IT, customer service, or other related fields
  • Knowledge of Windows and Office 365 is required
  • Experience working in a helpdesk ticketing system is highly preferred
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Some travel is required and occasional after hours/weekend on call availability is required
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