Job Summary:
The Customer Operations Liaison is responsible for maintaining and enhancing client relationships, ensuring exceptional service, and supporting financial advisors in delivering personalized wealth management solutions. This role serves as the primary point of contact for clients, addressing their needs, coordinating account management, and ensuring a seamless client experience. The ideal candidate has strong interpersonal skills, financial industry knowledge, and a client-first mindset.
Key Responsibilities:
Client Relationship Management:
- Act as the primary liaison between clients and the financial advisory team.
- Build and maintain strong relationships with high-net-worth individuals, families, and business clients.
- Address client inquiries, concerns, and service requests promptly and professionally.
- Ensure clients are informed of portfolio updates, financial plans, and relevant market insights.
Account & Service Coordination:
- Assist in onboarding new clients, including documentation, compliance requirements, and account setup.
- Coordinate with custodians, investment teams, and financial advisors to facilitate transactions and service requests.
- Monitor client accounts for updates, renewals, and required actions.
- Ensure timely and accurate execution of client requests, including asset transfers, withdrawals, and reporting.
Financial Advisory Support:
- Work closely with financial advisors to prepare client reports, presentations, and reviews.
- Assist in gathering financial data, preparing investment summaries, and ensuring accuracy in client records.
- Support the development of personalized financial plans and wealth management strategies.
Client Experience & Retention:
- Develop and implement client engagement strategies to enhance satisfaction and retention.
- Organize client appreciation events, educational seminars, and networking opportunities.
- Conduct periodic client check-ins to assess satisfaction and identify service improvements.
Compliance & Documentation:
- Ensure all client interactions and transactions comply with regulatory requirements and company policies.
- Maintain accurate and up-to-date client records in CRM and portfolio management systems.
- Assist in preparing compliance documentation and responding to audit requests.
Qualifications & Skills:
- Education: Bachelor’s degree in Finance, Business, or a related field.
- Experience: 3+ years in client service, relationship management, or financial advisory support.
- Technical Skills:
- Knowledge of financial products, wealth management, and investment strategies.
- Proficiency in CRM software, financial planning tools, and Microsoft Office Suite.
- Familiarity with compliance regulations (SEC, FINRA, fiduciary standards).
- Soft Skills:
- Strong communication and interpersonal skills.
- Ability to manage multiple client relationships with professionalism and discretion.
- Detail-oriented with excellent problem-solving abilities.
Preferred Qualifications:
- Experience in a financial advisory, wealth management, or private banking environment.
- Certifications such as Series 65, CFP®, or CFA® (or willingness to obtain).
- Experience working with high-net-worth clients and estate planning strategies.